You can return your items via the returns portal, by clicking the link below; it’s fast, trackable & cost effective.

You’ll need to cover the cost of postage for your return; you have 28 days, from the day you receive it, to send something back.

Please use the address label provided via the portal, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge.

Good to know…

Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!

For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.

If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.

Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135)

We’ve gone paperless! You can generate a returns label from our website, attach it to your parcel and send it back to us.

Ready to start your return?

A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

Refunds can show in a few places depending on how your paid.

For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction.

Unfortunately we don’t offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we’ve received your unwanted items.

We don’t refund delivery charge for those countries outside the EEA

How long do I have to return an item?